Frequently asked questions
Yes! We use certified organic ingredients. The exception may be certain leavening agents, such as baking soda or baking powder, which may not be available in certified organic form. These ingredients are required to be non-GMO and certified kosher and will be clearly identified in the ingredients list.
No. While we offer select products made without gluten-containing ingredients, our bakery handles gluten -containing ingredients in the same kitchen. Because of the potential for cross-contact, our gluten-free products are not appropriate for individuals with celiac disease or anyone who needs to avoid trace amounts of gluten.
We typically process and ship orders within 1–2 business days. Orders are shipped Monday through Thursday. We do not ship on Fridays so that your order does not sit in transit over the weekend. Orders placed after 8:00 a.m. on Thursday will ship the following Monday, or Tuesday if Monday is a holiday. Shipping is generally overnight.
Currently, we ship to all zip codes in California. We do not ship to PO boxes or postal lockers.
Due to the nature of our products, we do not accept returns or exchanges on food items. If your order arrives with a product defect, please contact us at hi@kissesbakeryco.com and include photos of the product and its original packaging. We’ll review your
request and, at our discretion, may provide store credit toward a future purchase. Please note that we are not responsible for orders shipped to an incorrect or incomplete address provided at checkout, or for damage that occurs during delivery.
At this time, we only sell our baked goods online delivered to your door, anywhere in California. Follow us on Instagram at @kissesbakeryco for updates and make sure to sign up for our newsletter!
Still got Qs
We're always happy to chat though anything you'd like to know or any queries about your order.